Shipping policy

Processing time
Every order is packed by hand in the US, and ships within 1–2 business days.

Preorders and split shipments
If your order has both in-stock and preorder items, we ship the in-stock items straight away. The preorder items follow in a second parcel as soon as they arrive, at no extra cost. Each parcel has its own tracking. Preorder items ship by the date shown on the product page.

United States
Free standard shipping on orders over $80.
Flat $6 standard shipping on orders under $80.
Standard delivery usually takes 3–5 business days after your order ships.

International
Starting 10th November 2026, we will ship to Australia, Canada, France, Germany, India, Ireland, Italy, Mexico, the Netherlands, Qatar, Saudi Arabia, Singapore, Switzerland, the United Arab Emirates and the United Kingdom.

Shipping costs are calculated at checkout based on your destination and order.

Duties and taxes are included at checkout. You pay any import duties, VAT or GST up front, in your own currency, so there’s nothing extra to pay when your parcel arrives.

Delivery options and estimated delivery times for your country are shown at checkout. Customs checks can occasionally add time we can’t control.

Tracking
You’ll get a confirmation email when you place your order and a tracking link once it ships. Tracking can take up to 72 hours to update for US orders and up to 6 business days for international orders.

Changes, cancellations and addresses
Need to change or cancel your order, or fix your shipping address? Email us at hey@maabae.com within 24 hours of placing it. We pack orders quickly, so we can’t always make changes, and we can’t redirect parcels once they’ve shipped.

Lost, delayed or damaged parcels
If your parcel hasn’t arrived within 10 business days of the estimated delivery date, or it arrives damaged, email hey@maabae.com with your order number and photos of any damage, and we’ll make it right.

Returns
See our Returns Policy for returns and exchanges.